Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons and Mona Fitzsimmons.
By: Bordoloi, Sanjeev [author]
.
Contributor(s): Fitzsimmons, James A [author] | Fitzsimmons, Mona J [author].
Material type: 
BookPublisher: New York : McGraw Hill Education, [2019]Copyright date: ©2019Edition: Ninth edition.Description: xx, 520 pages : illustrations ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781260092424 (paperback).Subject(s): Service industries -- ManagementDDC classification: 658 | Item type | Current library | Call number | Status | Notes | Barcode | |
|---|---|---|---|---|---|---|
| 3 day loan | MTU Bishopstown Library Desk Loan | 658 (Browse shelf(Opens below)) | Available | CIT Module TOUR 7008 - Core reading, CIT Module HOSP 7027 - Supplementary reading. | 00213705 | |
| General lending | MTU Bishopstown Library Lending | 658 (Browse shelf(Opens below)) | Available | CIT Module TOUR 7008 - Core reading, CIT Module HOSP 7027 - Supplementary reading. | 00213706 |
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Enhanced descriptions from Syndetics:
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services , which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise , which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Includes bibliographical references and indexes.
Part one: Understanding services -- Part two: Designing the service enterprise -- Part three: Managing service operations -- Part four: Quantitative models for service management.