Automotive service management : principles into practice / Andrew A. Rezin.
By: Rezin, Andrew A [author]
.
Material type: 
BookPublisher: New York : Pearson, [2019]Copyright date: ©2019Edition: Third edition.Description: xiv, 338 pages : color illustrations ; 29 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780134709857 (hardback); 0134709853 (hardback).Subject(s): Automobile repair shops -- Management | Service stations -- ManagementDDC classification: 629.2872068 | Item type | Current library | Call number | Status | Notes | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 629.2872068 (Browse shelf(Opens below)) | Available | CIT Module AUTO 6007- Core reading. | 00218647 | |
| General lending | MTU Bishopstown Library Lending | 629.2872068 (Browse shelf(Opens below)) | Available | CIT Module AUTO7001- Core reading. | 00218584 |
Enhanced descriptions from Syndetics:
For courses in automotive principles.
Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.Includes bibliographical references and index.
Section 1: Service operations. The Automotive service industry -- Physical resources -- Human resources -- The repair system -- Repair documents -- Section 2: Management theories and principles. Classic management -- The quality movement -- Leadership -- The complex role of management -- Ethics and stewardship -- Section 3: Management strategies. Vision, mission, and values -- Strategic planning -- Developing goals -- Decision making -- Section 4: Financial measurement. Income, expenses, and profit -- Compensation plans -- Staffing and shop capacity -- Analysis and action -- Financial forecasting -- Section 5: Organizing and managing yourself. Managing yourself -- Organizing tips and tools -- Section 6: Customer relations. The value of satisfied customers -- Building basic communications skills -- Resolving customer disputes -- Section 7: Employee relations. Recruiting and selection -- Motivating employees -- Progressive discipline -- Section 8: Marketing and merchandising service. Marketing and mass media -- Target marketing and building on identity -- Point-of-purchase merchandising -- Selling service -- Section 9: Legal issues and responsibilities. Legal guidelines for service operations -- Warranties and service agreements -- Workplace safety.
CIT Module AUTO 7001 - Core reading.
Author notes provided by Syndetics
About our authorAndrew A. Rezin is Emeritus Chair of Automotive and Applied Technologies at Columbus State Community College and Director of the Midwest Hydrogen Center of Excellence located at The Ohio State University Center for Automotive Research. Dr. Rezin brings a unique perspective to the subject of service management based on his diverse automotive background. Drawing upon 20 years of private sector experience working for major automotive manufacturers and as a manager in large retail service departments combined with his extensive experience as college instructor and department chair, he provides a unique and informed perspective based on real-life experience of the critical topics so necessary to be successful in the modern automotive service industry.