ITIL Foundation handbook [electronic resource] / published in association with the IT Service Management Forum.
Contributor(s): IT Service Management Forum
| Great Britain. Her Majesty's Stationery Office.
Material type: 
BookPublisher: London : TSO, 2012Copyright date: ©2012Edition: Third edition.Description: online resource (xi, 302 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9780113313495 (paperback); 9780113313518 (e-book).Subject(s): Information technology -- Management -- Study guides | Support services (Management) -- Examinations -- Study guidesDDC classification: 658.4038 Online resources: Access eBook | Item type | Current library | Call number | Status | Notes | |
|---|---|---|---|---|---|
| eBook | MTU Online eBook | 658.4038 (Browse shelf(Opens below)) | Available | CIT Module COMP 8019 - Core reading. |
Enhanced descriptions from Syndetics:
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Introduction -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Competence and training (SD 6.5) -- Related guidance --
CIT Module COMP 8019 - Core reading.
Electronic reproduction.: ProQuest LibCentral. Mode of access: World Wide Web.