Lean Six Sigma for service [electronic book] : how to use lean speed and six sigma quality to improve services and transactions / Michael L. George.
By: George, Michael L [author]
.
Material type: 
BookPublisher: London ; New York : McGraw-Hill, [2003]Copyright date: ©2003Description: online resource (xiv, 386 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9780071418218 (hardback); 9780071436359 (e-book).Subject(s): Six sigma (Quality control standard) | Service industries -- Quality control | Quality control -- Statistical methodsDDC classification: 658.562 Online resources: Access eBook | Item type | Current library | Call number | Status | Notes | |
|---|---|---|---|---|---|
| eBook | MTU Online eBook | 658.562 (Browse shelf(Opens below)) | Available | MTU Cork Module MANU8010 - Core reading. | |
| eBook | MTU Online eBook | 658.562 (Browse shelf(Opens below)) | Available | MTU Cork Module MANU8010 - Core reading. |
Enhanced descriptions from Syndetics:
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staffIncludes index.
Using lean six sigma for strategic advantage in service -- Deploying lean six sigma in service organizations -- Improving services.
MTU Cork Module MANU8010 - Core reading.
Electronic reproduction.: ProQuest LibCentral. Mode of access: World Wide Web.
Author notes provided by Syndetics
Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.