MTU Library Catalogue

Service management made simple : increasing profits, productivity, and customer retention / Gregory J. Marchand.

By: Marchand, Gregory J [author].
Material type: materialTypeLabelBookPublisher: [North Charleston, SC] : [CreateSpace], [2023]Edition: Third edition.Description: 314 pages : 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9798871560860 (paperback).Subject(s): Automobile repair shops -- Management | Service stations -- Management | Customer servicesDDC classification: 629.286
Contents:
Introduction -- Customers -- The service experience -- Communication -- Service writers -- Technicians -- Tools for technicians -- Managing the shop -- Financial management -- Performance indicators -- The best marketing.
Holdings
Item type Current library Call number Status Notes Barcode
General lending MTU Bishopstown Library Lending 629.286 (Browse shelf(Opens below)) Available MTU Cork Module AUTO6016-Core reading.MTU Cork Module AUTO7001-Core reading. MTU Cork Module 6007-Core reading. 00219609
General lending MTU Bishopstown Library Lending 629.286 (Browse shelf(Opens below)) Available MTU Cork Module AUTO6016-Core reading.MTU Cork Module AUTO7001-Core reading. MTU Cork Module 6007-Core reading. 00219610
Total holds: 0

Includes index.

Introduction -- Customers -- The service experience -- Communication -- Service writers -- Technicians -- Tools for technicians -- Managing the shop -- Financial management -- Performance indicators -- The best marketing.

MTU Cork Module AUTO6016 - Core reading.

MTU Cork Module AUTO7001- Core reading.

MTU Cork Module 6007 - Core reading.