Includes bibliographical references and indexes.

Part I: An introduction to management -- Managing and the manager's job -- The evolution of management thought -- Organizational environments and effectiveness -- Part II: Decision making and planning -- Managerial decision making -- Organizational goals and planning -- Strategy and strategic planning -- Tactical and operational planning -- Part III: The organizing process -- Components of organizational structure -- Organization design and culture -- Managing human resources -- Organization change, development and revitalization -- Part IV: The leading process -- Motivating employee job performance -- Leadership and influence processes -- Interpersonal processes, groups and conflict -- Communication in organizations -- Part V: The control processes -- The nature of control -- Operations management, productivity and quality -- Managing information systems -- Control techniques and methods -- Part VI: Special challenges of management -- Entrepreneurship and small business management -- Managing in the international sector -- Managing with ethics and social responsibility.