Enhanced descriptions from Syndetics:

Comments on the previous edition: 'This book is the best of its kind''Laurie Mullins is to be congratulated on producing an engaging text on human resource management in the hospitality industry.''It is nice to see a textbook in this field that has theoretical concerns as well as vocational ones.''The writing style is accessible and free from technical jargon'Managing People in the Hospitality Industry is the third edition of a best-selling text previously called Hospitality Management: A Human Resources Approach. It provides a detailed study of the ways performance can be improved in the hospitality industry through the effective management of people. It is designed to instil in readers a greater awareness of the organisational factors influencing the behaviour and performance of people at work. The approach focuses on the critical analysis of the relevance and applications of general management theory and practice to the hospitality industry. The text recognises the diverse nature of the hospitality industry with many real-life case studies and examples. It is written in a clear and easy to understand style, and develops an understanding of key concepts which are then applied to