Enhanced descriptions from Syndetics:

The foundations of helping or caring rests on the carer's understanding of human behaviour and their skills in facilitating effective interpersonal communication. Whilst psychology can be taught without the mere mention of interpersonal communication, the same cannot be said for interpersonal skills training. Effective interpersonal communication is grounded in psychological principles. The book is structured in three sections: intrapersonal dynamics - the ongoing psychological processes within oneself; interpersonal dynamics - the behaviour one exhibits; and interpersonal skills - the prerequisites to communication with others. Interactive nature - plenty of exercises to engage the reader Well illustrated to enhance understanding of key concepts Integrated approach, drawing on theory, with practical applications

Table of contents provided by Syndetics

• Introduction - Communication, a central core to health care delivery
• Intrapersonal Dynamics and Self-awareness
• Self-awareness
• Psychoanalytical theory of personality development
• Transactional analysis
• Cognitive development
• Perception and behaviour
• A humanistic point of view
• Emotion and behaviour
• Attitudes and prejudices
• Interpersonal dynamics and self-awareness - Introduction
• Interpersonal theory
• Psychosocial theory
• Behavioural and social learning
• Stress and behaviour
• Obedience, conformity, compliance and learned helplessness
• Group dynamics and leadership
• Interpersonal conflict: Dynamics, Resolutions and Self-Awareness
• Interpersonal skills and practice - Introduction
• The dimensions of communication
• Listening, attending and responding
• Trust, disclosure, feedback and self-awareness
• Assertiveness and caring
• Herons Six Category Intervention Analysis
• The concept of helping
• Reflection and conclusion