ITIL continual service improvement.
By: Lloyd, Vernon
.
Contributor(s): Wheeldon, David | Lacy, Shirley | Hanna, Ashley.
Material type: 
BookPublisher: London : TSO, 2011Edition: 2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].Description: xi, 246 p. : ill. ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780113313082.Other title: Continual service improvement.Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- Management | Library, archive & information management | Network management | Maintenance & repairs | Computer networking & communicationsDDC classification: 004.0688 LLO
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| General lending | MTU Kerry North Campus Library Ground Floor Main | 004.0688 LLO (Browse shelf(Opens below)) | Available | 38888000852040 |
Enhanced descriptions from Syndetics:
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
"Best Management Practice."
"2011 ed."
New ed. of: Continual service improvement, 2007.
Includes bibliographical references and index.
ITT Module MGMT81015