ITIL service transition.
By: Rance, Stuart
.
Material type: 
BookPublisher: London : TSO, 2011Edition: 2nd ed. / [Stuart Rance, author].Description: xii, 347 p. : ill. ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780113313068.Subject(s): Computer service industry -- Management | Support services (Management) | Organizational change -- Management | Library, archive & information management | Maintenance & repairs | Computer networking & communicationsDDC classification: 004.068 RAN
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| General lending | MTU Kerry North Campus Library Ground Floor Main | 004.068 RAN (Browse shelf(Opens below)) | Available | 38888000730410 |
Enhanced descriptions from Syndetics:
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
"2011 ed.".
Includes bibliographical references and index.
ITT Module MGMT81015
ITT Module MGMT81015