MTU Library Catalogue

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People skills [electronic book] / Neil Thompson.

By: Thompson, Neil, 1955- [author.].
Material type: materialTypeLabelBookPublisher: London, England ; New York, New York : Palgrave Macmillan, 2015Copyright date: 2015Edition: Fourth edition.Description: 1 online resource (324 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9781137467560 (ebook).Subject(s): Interpersonal relations | Interpersonal communication | Self-management (Psychology) | Problem solvingGenre/Form: Electronic books.Additional physical formats: Print version:: People skills.DDC classification: 302 Online resources: Access eBook Also available in print form.
Contents:
Personal Effectiveness -- Self-Awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating The Bully -- Using Supervision -- Being Creative -- Continuous Professional Development -- Being Realistic And Resilient -- Interaction Skills -- Valuing Diversity -- Verbal Communication -- Nonverbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Leadership -- Handling Feelings -- Managing Conflict -- Multidisciplinary Working -- Intervention Skills -- Anti-Discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision Making -- Managing Risk -- Review And Evaluation -- Ending -- Responding To Trauma : Promoting Healing And Recovery -- Reflective Practice.
Summary: From the author of 'Anti-Discriminatory Practice' comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.

Includes bibliographical references and index.

Personal Effectiveness -- Self-Awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating The Bully -- Using Supervision -- Being Creative -- Continuous Professional Development -- Being Realistic And Resilient -- Interaction Skills -- Valuing Diversity -- Verbal Communication -- Nonverbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Leadership -- Handling Feelings -- Managing Conflict -- Multidisciplinary Working -- Intervention Skills -- Anti-Discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision Making -- Managing Risk -- Review And Evaluation -- Ending -- Responding To Trauma : Promoting Healing And Recovery -- Reflective Practice.

From the author of 'Anti-Discriminatory Practice' comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.

Also available in print form.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.