People skills [electronic book] / Neil Thompson.
By: Thompson, Neil [author]
.
Material type: 
BookPublisher: Basingstoke: Macmillan Education UK, 2021Edition: 5th edition.Description: 1 online resource (325 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781352012248(print); 9781352012255(ebook).Subject(s): Interpersonal relations | Interpersonal communication | Self-management (Psychology)Genre/Form: Electronic books.Additional physical formats: Print version: People skillsDDC classification: 302 Online resources: Access eBook | Item type | Current library | Call number | Status | |
|---|---|---|---|---|
| eBook | MTU Online eBook | 302 (Browse shelf(Opens below)) | Available (Online) | |
| eBook | MTU Online eBook | 302 (Browse shelf(Opens below)) | Available (Online) |
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Enhanced descriptions from Syndetics:
This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader.
Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.
New to this Edition:
- Self-development exercises and further resources at the end of each chapter to help students consolidate learning
Cover -- Title -- Copyright -- Dedication -- Contents -- List of figures -- Preface to the 25th anniversary edition -- Acknowledgements -- About the author -- Introduction -- Part I : Personal effectiveness -- Chapter 1: Self-awareness -- Chapter 2: Time management -- Chapter 3: Stress management -- Chapter 4: Information management -- Chapter 5: Assertiveness -- Chapter 6: Beating the bully -- Chapter 7: Using supervision -- Chapter 8: Being creative -- Chapter 9: Continuous professional development -- Chapter 10: Being realistic and resilient -- Part II: Interaction skills -- Chapter 11: Valuing diversity -- Chapter 12: Verbal communication -- Chapter 13: Nonverbal communication -- Chapter 14: Written communication -- Chapter 15: Interviewing -- Chapter 16: Influencing skills -- Chapter 17: Leadership -- Chapter 18: Handling feelings -- Chapter 19: Managing conflict -- Chapter 20: Multidisciplinary working -- Part III: Intervention skills -- Chapter 21: Anti-discriminatory practice -- Chapter 22: Being systematic -- Chapter 23: Assessment -- Chapter 24: Planning -- Chapter 25: Decision making -- Chapter 26: Managing risk -- Chapter 27: Review and evaluation -- Chapter 28: Ending -- Chapter 29: Responding to trauma: promoting healing and recovery -- Chapter 30: Reflective practice -- Conclusion -- Guide to further learning -- References -- Index.
Electronic reproduction: ProQuest LibCentral. Mode of Access: World Wide Web
Author notes provided by Syndetics
Neil Thompson received his B.A. in natural sciences and MA from Cambridge University.He is director of Thompson Information Systems Consulting Limited, Surrey, England.
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