MTU Library Catalogue

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Benchmarking for best practice : continuous learning through sustainable innovation / Mohamed Zairi.

By: Zairi, Mohamed.
Material type: materialTypeLabelBookPublisher: Oxford : Butterworth-Heinemann, 1996Description: x, 496 p. : ill ; 25 cm. + hbk.ISBN: 0750624140.Subject(s): Benchmarking (Management) | Total quality management | Organisational learningDDC classification: 658.562
Contents:
Driving businesses with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation: a benchmarking approach -- Benchmarking quality systems: the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 658.562 (Browse shelf(Opens below)) 1 Available 00010458
Total holds: 0

Includes bibliographical references and index.

Driving businesses with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation: a benchmarking approach -- Benchmarking quality systems: the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.

Table of contents provided by Syndetics

  • Driving businesses with quality in the 1990s
  • Achieving a competitive advantage through TQM
  • Critical factors for effective TQM implementation
  • A benchmarking approach
  • Benchmarking quality systems
  • The role of auditing
  • Benchmarking innovation management for best practice
  • Benchmarking customer satisfaction for best practice
  • Benchmarking supplier Partnerships for best practice
  • Benchmarking TQM in health care for best practice
  • Benchmarking quality in financial services through the EQA self-assessment model
  • Benchmarking performance measurement for best practice
  • Benchmarking processes for best practice
  • Benchmarking external corporate quality reporting for best practice
  • Index