The International hospitality industry : organizational and operational issues / edited by Peter Jones and Abraham Pizam.
Contributor(s): Jones, Peter
| Pizam, Abraham.
Material type: 
BookPublisher: New York : Wiley, 1993Description: xii, 243 p. : ill. ; 25 cm.ISBN: 0471594121.Subject(s): Hospitality industryDDC classification: 647.94068 | Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00013315 |
Enhanced descriptions from Syndetics:
Identifies the specific aspects of hospitality management related to operating in an international context. Deals with multicultural customers; employing a multicultural workforce; operating in different political, social, economic and legal contexts; and coping with geographic distance. Identifies the main environmental factors and key conditions affecting the industry in the five major regions of the world. Also considers international business formats, functional management and operational issues.
Includes bibliographical references and index.
Part 1: The international hospitality industry -- Western Europe / David Litteljohn -- Eastern Europe and former Soviet states / Andrew Lockwood -- North America / Michael Haywood -- The Far East and Australasia / Brian Wise -- Latin America and Africa / Silvia Sussmann and Chris Cooper -- Part 2: Business formats in the international hospitality industry -- The changing character of the multinational hospitality firm / Michael D. Olsen and Katherine M. Merna -- International restaurant franchises / Mahmood Khan -- International management contracts / Peter Barge -- International hotel consortia / Andrew Byrne -- Part 3: Functional management issues -- Operations management issues / Peter Jones -- Human resource management / Steven Goss-Turner -- International hospitality marketing / Leo M. Renaghan -- International finance and accounting / Lee Kreul -- Part 4: Operational issues in the international hospitality industry -- The international hospitality consumer / Simon Crawford-Welch -- Managing cross-cultural hospitality enterprises / Abraham Pizam -- Technology transfer in the hotel industry / Ray Pine.