MTU Library Catalogue

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The QFD book : the team approach to solving problems and satisfying customers through quality function deployment / Lawrence R. Guinta and Nancy C. Praizler.

By: Guinta, Lawrence R.
Contributor(s): Praizler, Nancy C.
Material type: materialTypeLabelBookPublisher: New York : Amacom: Distributed by Quality Resources, 1993Description: xi, 124 p. : ill. ; 24 cm.ISBN: 081445139X .Subject(s): Quality function deployment | Production management -- Quality control | New products -- ManagementDDC classification: 658.562
Contents:
Introduction: The origin and uses of QFD -- The QFD business strategy -- The QFD system and the customer -- The objective statement -- Capturing the voice of the customer -- The customer competitive assessment -- The Hows to achieve your customer's requirements -- Technical assessment and difficulty analysis -- The relationship matrix -- Strategic applications of QFD: Three case studies -- Conclusion.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 658.562 (Browse shelf(Opens below)) 1 Available 00015727
Total holds: 0

Includes bibliographical references and index.

Introduction: The origin and uses of QFD -- The QFD business strategy -- The QFD system and the customer -- The objective statement -- Capturing the voice of the customer -- The customer competitive assessment -- The Hows to achieve your customer's requirements -- Technical assessment and difficulty analysis -- The relationship matrix -- Strategic applications of QFD: Three case studies -- Conclusion.