Information technology in the hospitality industry : managing people, change and computers / Martin Peacock.
By: Peacock, Martin [author]
.
Material type: 
BookPublisher: London ; New York : Cassell, [1995]Description: vi, 121 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0304332380 (paperback).Subject(s): Hospitality industry | Information technologyDDC classification: 647.0285 | Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 647.0285 (Browse shelf(Opens below)) | 1 | Available | 00009663 | |
| General lending | MTU Bishopstown Library Lending | 647.0285 (Browse shelf(Opens below)) | 1 | Available | 00009664 |
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Enhanced descriptions from Syndetics:
With the advent of computerization the business practice of the hospitality industry has been affected by information technology, in common with other industries. The information technology revolution has meant wholesale changes and opportunities for the industry. This text examines the nature of these changes in the context of the consumer, looking at hospitality staffing, the strategic role which IT can play, the manager, company culture and future implications.
Bibliography: (pages 114-119) and index.
Change: unravelling the process -- Customers: consuming computers -- Operatives: the Quest for 'something different' and backdoor empowerment -- Strategy: the rational and irrational in business -- Managers: the question of the army officer and the piano player -- Corporations: Discipline in the corporate machine -- Owners: the mysterious case of the VAT man and the bumbag -- Studies: computers - absent or in action -- The future: Cyberpunk and the corporate computer system.