Six sigma and other continuous improvement tools for the small shop / Gary Conner.
By: Conner, Gary
.
Material type: 
BookPublisher: Dearborn, Mich. : Society of Manufacturing Engineers, 2002Description: 344 p. ; 24 cm.ISBN: 087263583X.Subject(s): Production management -- Quality control | Customer services -- Quality control | Process control | Six sigma (Quality control standard)DDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00090491 |
Enhanced descriptions from Syndetics:
This book, written by the author of the award-winning best-seller 'Lean Manufacturing for the Small Shop, ' describes six sigma, what it is, and how it is used in smaller companies. While it concentrates on six sigma in the small shop environment, it shows the relationship between continuous improvement, lean, and quality. This book focuses on implementation for operators and team leaders, as well as managers and job shop owners. It explains how continuous improvement tools support each other and can accomplish what one or two tools (on their own) cannot. A special hands-on CD-ROM is included with this book, which can help make the DMAIC (Define, Measure and Analyze, Improve, Control) process easier for obtaining six-sigma quality
Bibliography: (pages 329-336) and index.
Introduction -- A zero-sum game -- Working with six sigma -- Higher-order tools -- Step One: Define -- Step Two: Measure -- Step Three: Analyze -- Step Four: Improve -- Step Five: Control -- Other tools -- The light-bulb factory.
Table of contents provided by Syndetics
- Introduction (p. xiii)
- Six Sigma--Only for Large Organizations? (p. xiv)
- Listen to the Voice of the Customer (p. xv)
- How Well are we Measuring Up? (p. xvii)
- My Challenge and Committment (p. xviii)
- Six Sigma Applied to Writing a Book (p. xix)
- Please Take this Pledge (p. xxii)
- Your Owner's Manual to Six Sigma (p. xxii)
- We Can't All be Jack Welch (p. xxiii)
- Begin with the End in Mind (p. xxiv)
- Plan of Attack (p. xxvi)
- 1 A Zero-sum Game (p. 1)
- The Industrial Revolution--What Went Wrong? (p. 1)
- Take a Good Look in the Mirror (p. 2)
- How Important is Quality? (p. 4)
- Troubleshooting Tools (p. 8)
- Growth Dreams ... and Nightmares (p. 8)
- Matching Tools to Objectives (p. 12)
- World Class Defined (p. 13)
- Every Day a New Score (p. 14)
- Something Fishy Here? (p. 15)
- Sorting Through the Toolbox (p. 17)
- 2 Working with Six Sigma (p. 19)
- Process Variation--Not So Good? (p. 19)
- Good Sigma Versus Bad (p. 20)
- Process Improvement the Six-Sigma Way (p. 27)
- Roles in the Six-Sigma Organization (p. 33)
- 3 Higher-order Tools (p. 3)
- Toyota Production System (p. 37)
- Group Technology (p. 39)
- Total Quality Management (p. 43)
- Theory of Constraints (p. 47)
- Total Productive Maintenance (p. 51)
- Baldrige Quality Program (p. 56)
- Deming Prize (p. 59)
- ISO 9000 Quality System Management (p. 62)
- 4 Step One: Define (p. 67)
- Kano Model (p. 68)
- Quality Function Deployment (p. 70)
- Suppliers, Inputs, Processes, Outputs, and Customers (p. 74)
- Rolled Throughput Yield (p. 76)
- Voice of the Customer (p. 77)
- Critical-to-Quality Tree (p. 82)
- Affinity Diagram (p. 83)
- Management by Walking Around (p. 85)
- Hoshin Kanri (p. 89)
- Product, Quantity, Routing, Support Systems, and Time (p. 93)
- Team Charter (p. 96)
- Conclusion (p. 97)
- 5 Step Two: Measure (p. 101)
- A Short Course in Statistics (p. 101)
- Statistical Process Control (p. 105)
- Spaghetti Diagrams (p. 118)
- Value Stream Mapping (p. 120)
- The Dashboard (p. 121)
- Conclusion (p. 132)
- 6 Step Three: Analyze (p. 133)
- The Five Whys (Plus How) (p. 133)
- Design of Experiments (p. 134)
- TRIZ (Theory of Inventive Problem Solving) (p. 139)
- Quality Mapping (p. 139)
- Statistical Analysis Tools (p. 140)
- Conclusion (p. 143)
- 7 Step Four: Improve (p. 145)
- Failure Mode and Effects Analysis (p. 145)
- Kaizen and Kaikaku (p. 146)
- Just-In-Time (p. 155)
- Single-Minute Exchange of Dies and Set-up Reduction (p. 158)
- 5-S (p. 164)
- Kanban (p. 166)
- Pull Systems (p. 174)
- Cellular Configurations (p. 176)
- High-velocity Manufacturing (p. 179)
- Automation (p. 183)
- Team Development (p. 185)
- Corrective Action (p. 193)
- Conclusion (p. 196)
- 8 Step Five: Control (p. 199)
- Takt Time (p. 199)
- Line Balancing (p. 202)
- Mistake Proofing (p. 212)
- Process Control (p. 214)
- Conclusion (p. 216)
- 9 Other Tools (p. 219)
- Supply-chain Management (p. 219)
- Champions, Black Belts, and Green Belts (p. 222)
- 10 The Light-bulb Factory (p. 227)
- Thriving in the Heat (p. 227)
- The Next New Economy (p. 228)
- Learn to be Lean (p. 229)
- Selling it to the Bean Counters (p. 235)
- It's All About Flow (p. 238)
- The Profit is in the Pits (p. 243)
- Recruit, Resource, Train, and Retain (p. 250)
- Some Major Conclusions (p. 259)
- Appendix A ISO 9000 (2000 Version) (p. 263)
- Document Quality System (p. 263)
- Management Requirements (p. 264)
- Resource Requirements (p. 266)
- Realization Requirements (p. 267)
- Remedial Requirements (p. 271)
- Appendix B Developing a Concurrent Engineering and Manufacturing Process (p. 275)
- Phase I Evaluation (p. 275)
- Phase II Design (p. 278)
- Phase III Obtain PAR Approvals (p. 284)
- Phase IV Final Release of New Product (p. 289)
- Appendix C Example Training Curriculum (p. 293)
- Topic: In-feed Lamination Machine (p. 293)
- Appendix D 101 Things a Six-Sigma Black Belt should Know (p. 297)
- Glossary (p. 307)
- Bibliography (p. 329)
- Index (p. 337)