MTU Library Catalogue

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Fixing the fighting: a guide to using mediation in settling disputes and resolving conflict in the workplace, in organisations, and in business / Brendan Schutte.

By: Schutte, Brendan.
Material type: materialTypeLabelBookSeries: Irish management briefings.Publisher: Ireland : Oak Tree Press, 2003Description: ix, 147 p. : ill. ; 30 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1860762697; 9781860762697.Subject(s): Mediation and conciliation, Industrial -- Ireland | Arbitration and award -- IrelandDDC classification: 331.8 | 658.3154 SCH
Contents:
Introduction -- How lies the land? -- What is mediation? -- The benefits of mediation -- The mediation process -- Case study -- Why does conflict exist between people in organisations? -- The greatest conflict buster ever! -- The go-betweens -- Suitability for mediation -- Conclusion.
Summary: Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 331.8 (Browse shelf(Opens below)) 1 Available 00100852
General lending MTU Kerry North Campus Library First Floor Main 658.3154 SCH (Browse shelf(Opens below)) 1 Available 38888000759617
Total holds: 0

Enhanced descriptions from Syndetics:

Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.

Includes bibliographical references (pages 127-129).

Introduction -- How lies the land? -- What is mediation? -- The benefits of mediation -- The mediation process -- Case study -- Why does conflict exist between people in organisations? -- The greatest conflict buster ever! -- The go-betweens -- Suitability for mediation -- Conclusion.

Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.