MTU Library Catalogue

Syndetics cover image
Image from Syndetics

Managing in health and social care / Vivien Martin and Euan Henderson.

By: Martin, Vivien, 1947-.
Contributor(s): Henderson, Euan S.
Material type: materialTypeLabelBookPublisher: London ; New York : Milton Keynes : Routledge ; Open University, 2001Description: ix, 350 p. : ill. ; 25 cm. + pbk.ISBN: 0415251907; 9780415251907; 9780415251891.Subject(s): Human services -- Management | Health services administration | Management | Health and Wellbeing | Nursing fundamentals & skills | Social work | Medicine: general issues | Health, relationships & personal development | Social welfare & social services | Management & management techniques | Public health & preventive medicine | Medical administration & managementDDC classification: 362.068 | 362 MAR
Contents:
Your job as a manager in health and social care -- Improving your effectiveness as a manager -- Management and leadership -- Values and vision -- Mapping the service environment -- Developing effective performance -- Managing change -- What do your customers and service users want? -- Managing outcomes for service users -- Quality in services -- Working with standards -- Management control -- Managing processes -- Planning and managing projects -- Service planning, accountability and risk -- Working with a budget -- The flow of work and information -- Evidence and investigation.
Summary: Valuable and practical, this handbook is for anyone with management responsibilities in health and social care. It includes case studies with textual commentary, activities, key references and clear explanations of essential management tools.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 362.068 (Browse shelf(Opens below)) 1 Available 00107048
General lending MTU Bishopstown Library Lending 362.068 (Browse shelf(Opens below)) 1 Available 00096373
General lending MTU Kerry North Campus Library First Floor Main 362 MAR (Browse shelf(Opens below)) 1 Available 38888000754360
General lending MTU Kerry North Campus Library First Floor Main 362 MAR (Browse shelf(Opens below)) 1 Available 38888000754378
General lending MTU Kerry North Campus Library First Floor Main 362 MAR (Browse shelf(Opens below)) 1 Available 38888000754386
General lending MTU Kerry North Campus Library First Floor Main 362 MAR (Browse shelf(Opens below)) 1 Available 38888000788863
Total holds: 0

Enhanced descriptions from Syndetics:

Managing in Health and Social Careis about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of a high quality service to service users. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. The book explores how managers can make a real and positive difference to the work of organisations providing health and social care. It considers what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.
This is a practical handbook for anyone with management responsibilities in health and social care. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Includes bibliographical references and index.

Your job as a manager in health and social care -- Improving your effectiveness as a manager -- Management and leadership -- Values and vision -- Mapping the service environment -- Developing effective performance -- Managing change -- What do your customers and service users want? -- Managing outcomes for service users -- Quality in services -- Working with standards -- Management control -- Managing processes -- Planning and managing projects -- Service planning, accountability and risk -- Working with a budget -- The flow of work and information -- Evidence and investigation.

Valuable and practical, this handbook is for anyone with management responsibilities in health and social care. It includes case studies with textual commentary, activities, key references and clear explanations of essential management tools.

Table of contents provided by Syndetics

  • List of Illustrations (p. viii)
  • Introduction (p. 1)
  • Overview of the chapters (p. 2)
  • 1 Your job as a manager in health and social care (p. 5)
  • A manager in action (p. 5)
  • The nature of your job (p. 21)
  • 2 Improving your effectiveness as a manager (p. 24)
  • Reviewing what you need to do to be effective (p. 24)
  • Determining your priorities in terms of objectives (p. 32)
  • 3 Management and leadership (p. 39)
  • Managing and leading (p. 39)
  • Managing with style (p. 46)
  • Your preferred management style (p. 52)
  • 4 Values and vision (p. 57)
  • Values (p. 57)
  • Vision (p. 72)
  • 5 Mapping the service environment (p. 75)
  • Components of the service environment (p. 75)
  • Stakeholders and their interests (p. 79)
  • Influencing the near environment (p. 84)
  • Needs and demands (p. 87)
  • Working with your environmental map (p. 91)
  • 6 Developing effective performance (p. 93)
  • Team working in health and social care (p. 94)
  • Planning systematically to meet training and development needs (p. 100)
  • Dealing with poor performance (p. 107)
  • 7 Managing change (p. 113)
  • Diagnosis (p. 114)
  • Planning for change (p. 127)
  • 8 What do your customers and service users want? (p. 135)
  • Different kinds of customers (p. 136)
  • Service users' requirements (p. 145)
  • Getting feedback from service users (p. 149)
  • Handling complaints (p. 153)
  • 9 Managing outcomes for service users (p. 157)
  • Purposes and outcomes (p. 157)
  • Service user participation (p. 162)
  • Working across boundaries (p. 166)
  • 10 Quality in services (p. 177)
  • What does 'quality' mean? (p. 177)
  • Why is quality important? (p. 184)
  • Do you have a quality problem? (p. 186)
  • Dimensions of quality (p. 188)
  • 11 Working with standards (p. 192)
  • What is a standard? (p. 193)
  • Developing a standard (p. 197)
  • Structure, process, outcome (p. 201)
  • Monitoring standards (p. 207)
  • 12 Management control (p. 211)
  • Why control? (p. 211)
  • The control loop (p. 213)
  • Measuring and comparing (p. 217)
  • Taking control as a manager (p. 221)
  • Taking corrective action (p. 229)
  • 13 Managing processes (p. 233)
  • Defining and mapping processes (p. 234)
  • Process mapping (p. 238)
  • Designing process improvements (p. 244)
  • 14 Planning and managing projects (p. 248)
  • Planning a project (p. 249)
  • Managing people and change (p. 256)
  • Keeping on track (p. 257)
  • Problems with planning (p. 262)
  • 15 Service planning, accountability and risk (p. 267)
  • Planning health and social care services (p. 268)
  • Accountability (p. 272)
  • Assessing and managing risk (p. 279)
  • 16 Working with a budget (p. 286)
  • Setting budgets (p. 286)
  • Approaches to budgeting (p. 289)
  • Timetabling and preparing the ground (p. 294)
  • Negotiating the budget (p. 297)
  • Target-setting, motivation and communication (p. 301)
  • 17 The flow of work and information (p. 303)
  • Identifying core tasks (p. 303)
  • The management of sequential tasks (p. 305)
  • The management of parallel tasks (p. 310)
  • Analysing the causes of information problems (p. 313)
  • 18 Evidence and investigation (p. 323)
  • The nature of evidence (p. 323)
  • Planning an investigation (p. 326)
  • What kind of information do you need? (p. 331)
  • Contributors (p. 340)
  • Acknowledgements (p. 343)
  • Index (p. 345)

Author notes provided by Syndetics

Vivien Martin is Senior Lecturer in the Management of Health and Social Care in the Open University Business School.