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American lodging excellence : the key to best practices in the US lodging industry / Laurette Dube ... [et al.]
By: Dubé-Rioux, Laurette
.
Contributor(s): American Hotel Foundation.
Material type: 
BookPublisher: Washington : American Hotel Foundation, [2004]Description: vii, 402 p. ; 28 cm.ISBN: 0866122125.Subject(s): Hotel management -- United StatesDDC classification: 647.940973
Contents:
Summary of findings -- Introduction -- Methodology -- Functional best-practice champions -- Overall best-practice champions -- Customers' perspectives on the lodging industry's best practices -- Conclusions.
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 647.940973 (Browse shelf(Opens below)) | 1 | Available | 00112469 |
Total holds: 0
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Includes bibliographical references (page 385) and index.
Summary of findings -- Introduction -- Methodology -- Functional best-practice champions -- Overall best-practice champions -- Customers' perspectives on the lodging industry's best practices -- Conclusions.