MTU Library Catalogue

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Training and development for the hospitality industry / Debra F. Cannon and Catherine M. Gustafson.

By: Cannon, Debra F. (Debra Franklin), 1954-.
Contributor(s): Gustafson, Catherine M. (Catherine Martin) | American Hotel & Lodging Association. Educational Institute.
Material type: materialTypeLabelBookPublisher: Lansing : Educational Institute, American Hotel & Lodging Association, c2002Description: xvi, 451 p. : ill. ; 23 cm. + pbk.ISBN: 0866122249.Subject(s): Hospitality industry -- Employees -- Training of | Hospitality industry -- Study and teaching | Hospitality industry -- Personnel managementDDC classification: 647.940683
Contents:
A case for training and development -- Training and development as an investment -- Assessing training needs -- Instructional design -- Training tools and techniques -- Training with technology -- Measuring and evaluating training and development -- Training the trainer -- Orientation and socialization -- Hourly employee training -- Mentoring -- Supervisory and management development -- Executive education -- Outsourcing training and development.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 647.940683 (Browse shelf(Opens below)) 1 Available 00112536
Total holds: 0

Includes bibliographical references and index.

A case for training and development -- Training and development as an investment -- Assessing training needs -- Instructional design -- Training tools and techniques -- Training with technology -- Measuring and evaluating training and development -- Training the trainer -- Orientation and socialization -- Hourly employee training -- Mentoring -- Supervisory and management development -- Executive education -- Outsourcing training and development.