MTU Library Catalogue

Customer satisfaction : the case study of a service company / Emre Ilkme.

By: Ilkme, Emre.
Material type: materialTypeLabelBookSeries: MBS - Adult and Continuing Education.Publisher: Cork : Cork Institute of Technology, 2009Description: v, 65 p. ; 30 cm. + hbk.Subject(s): Derichebourg Multiservices | Consumer satisfaction | Service industries -- Consumer satisfication | Cleaning personnel | Building cleaning industryDDC classification: THESES PRESS Online resources: Access eThesis Dissertation note: MBS