ISO 9000 quality systems handbook [electronic book] / David Hoyle.
By: Hoyle, David
.
Material type: 
BookPublisher: Oxford : Butterworth-Heinemann, 2009Edition: Sixth edition.Description: online resource (xii, 802 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9781856176842 (paperbook); 9780080958033 (e-book).Subject(s): ISO 9000 Series Standards -- Handbooks, manuals, etcAdditional physical formats: Print version:.: ISO 9000 quality systems handbook.DDC classification: 658.562 Online resources: Access eBook Also available in printed form.
| Item type | Current library | Call number | Status | |
|---|---|---|---|---|
| eBook | MTU Online eBook | 658.562 (Browse shelf(Opens below)) | Available |
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Enhanced descriptions from Syndetics:
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.
Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.
With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.
Don't waste time trying to achieve certification without this tried and trusted guide to improving your business¿let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
Includes bibliographical references and index.
CIT Module ARCH 6028 - Core reading.
CIT Module ARCH 8007 - Core reading.
Also available in printed form.
Electronic reproduction.: ProQuest LibCentral. Model of access: World Wide Web.
Table of contents provided by Syndetics
- Preface to the Sixth Edition (p. ix)
- Part 1 Before You Start (p. 1)
- 1 Putting ISO 9000 in Context (p. 3)
- 2 Defining and Characterizing Quality (p. 23)
- 3 The Importance and Role of Stakeholders (p. 39)
- 4 Anatomy of the Standards (p. 55)
- 5 A Practical Guide to Using these Standards (p. 77)
- Key Messages from Part 1 (p. 85)
- Part 2 Approaches to Achieving, Sustaining and Improving Quality (p. 87)
- 6 A Flawed Approach (p. 91)
- 7 A Systems Approach (p. 111)
- 8 A Process Approach (p. 137)
- 9 A Behavioural Approach (p. 173)
- Key Messages from Part 2 (p. 191)
- Part 3 Complying with ISO 9001 Section 4 Requirements on Quality Management System Development (p. 193)
- 10 Establishing a Quality Management System (p. 195)
- 11 Documenting a Quality Management System (p. 225)
- 12 Document Control (p. 249)
- Key Messages from Part 3 (p. 279)
- Part 4 Complying with ISO 9001 Section 5 Requirements on Management Responsibility (p. 281)
- 13 Management Commitment (p. 283)
- 14 Customer Focus (p. 289)
- 15 Quality Policy (p. 297)
- 16 Quality Objectives and Planning (p. 309)
- 17 Responsibility, Authority and Communication (p. 323)
- 18 Management Review (p. 339)
- Key Messages from Part 4 (p. 353)
- Part 5 Complying with ISO 9001 Section 6 Requirements on Resource Management (p. 355)
- 19 Determining and Providing Resources (p. 359)
- 20 Human Resources (p. 367)
- 21 Infrastructure (6.3) (p. 387)
- 22 Work Environment (6.4) (p. 395)
- Key Messages from Part 5 (p. 401)
- Part 6 Complying with ISO 9001 Section 7 Requirements on Product Realization (p. 403)
- 23 Planning Product Realization Processes (p. 407)
- 24 Customer-Related Processes (p. 425)
- 25 Design and Development (p. 449)
- 26 Purchasing (p. 493)
- 27 Production and Service Provision (p. 517)
- Key Messages from Part 6 (p. 550)
- Part 7 Complying with ISO 9001 Section 8 Requirements on Measurement, Analysis and Improvement (p. 553)
- 28 Monitoring, Measurement, Analysis and Improvement Processes (p. 563)
- 29 Customer Satisfaction (p. 577)
- 30 Internal Audit (p. 585)
- 31 Measurement and Monitoring of Products and Processes (p. 607)
- 32 Control of Monitoring and Measuring Equipment (p. 627)
- 33 Control of Nonconforming Product (p. 649)
- 34 Analysis of Data (p. 663)
- 35 Continual Improvement (p. 673)
- 36 Corrective Action (p. 687)
- 37 Preventive Action (p. 705)
- Key Messages from Part 7 (p. 721)
- Part 8 System Assessment Certification and Continuing Development (p. 723)
- 38 Self Assessment (p. 725)
- 39 System Certification (p. 745)
- 40 Beyond ISO 9001 Certification (p. 761)
- Key Messages from Part 8 (p. 765)
- Appendices (p. 767)
- Appendix A Related Web Sites (p. 769)
- Appendix B Related Standards (p. 773)
- Appendix C Glossary (p. 775)
- Index (p. 795)