MTU Library Catalogue

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Managing for quality in the hospitality industry / John H. King and Ronald F. Cichy.

By: King, John H., Jr, 1937-.
Contributor(s): Cichy, Ronald F.
Material type: materialTypeLabelBookPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, 2006Description: xx, 298 p. : ill., ports. ; 28 cm. + pbk.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780130945891; 0130945897; 9780130945891 (softcover).Subject(s): Total quality management | Quality control | Hospitality industry -- Management | Business & Management | Hospitality & service industries | Educational: Citizenship & social educationDDC classification: 647.940684 | 647.94 KIN
Contents:
An overview of managing for quality -- Champions of quality -- Quality management -- Tapping the organization's hidden strengths -- Team effectiveness -- Serving external customers -- CQI Journey -- Tools of the Trade -- Strategic quality plan -- Assessing quality -- Implementing quality -- Leading quality -- Quality life -- Final thoughts.
Summary: This practical ... text focuses on meeting the expectations of internal customers, external customers, and owner/investors - the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. -http://www.prenhall.com.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 647.940684 (Browse shelf(Opens below)) 1 Available 00134011
General lending MTU Kerry North Campus Library First Floor Main 647.94 KIN (Browse shelf(Opens below)) 1 Available 38888000561997
General lending MTU Kerry North Campus Library First Floor Main 647.94 KIN (Browse shelf(Opens below)) 2 Available 38888000562003
Total holds: 0

Enhanced descriptions from Syndetics:

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.

Includes index.

An overview of managing for quality -- Champions of quality -- Quality management -- Tapping the organization's hidden strengths -- Team effectiveness -- Serving external customers -- CQI Journey -- Tools of the Trade -- Strategic quality plan -- Assessing quality -- Implementing quality -- Leading quality -- Quality life -- Final thoughts.

This practical ... text focuses on meeting the expectations of internal customers, external customers, and owner/investors - the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. -http://www.prenhall.com.

CIT Module HOSP 7045 - Core reading.

Table of contents provided by Syndetics

  • 1 An Overview of Managing for Quality
  • 2 Champions of Quality
  • 3 Quality Management
  • 4 Tapping the Organization's Hidden Strengths
  • 5 Team Effectiveness
  • 6 Serving External Customers
  • 7 CQI Journey
  • 8 The Tools of the Trade
  • 9 Strategic Quality Plan
  • 10 Assessing Quality
  • 11 Implementing Quality
  • 12 Leading Quality
  • 13 Quality Life
  • 14 Final Thoughts
  • Appendix
  • Tools of the Trade Tear Out Sheets