MTU Library Catalogue

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Managing quality [electronic book] / edited by Barrie G. Dale.

Contributor(s): Dale, B. G [editor].
Material type: materialTypeLabelBookPublisher: Malden, MA : Blackwell Publishing Ltd., [2003]Copyright date: ©2003Edition: Fourth edition.Description: online resource (xxv, 519 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 0631236147 (paperback); 9781405142212 (e-book).Subject(s): Engineering -- Management | Total quality managementDDC classification: 658.562 Online resources: Access eBook

Enhanced descriptions from Syndetics:

This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems.

New edition of a text which is popular with both students, academics and practitioners.
Gives the reader an appreciation of the concepts and principles of TQM.
Serves as an authoritative source of reference for the many associated tools, techniques and systems.
Now extensively revised in order to reflect recent developments in the field.
New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems.
The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model.
Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

Includes bibliographical references and index.

MTU Cork Module BIOT 8002 - Core reading.

Electronic reproduction.: ProQuest LibCentral. Model of access: World Wide Web.

TUFT Funding.

Table of contents provided by Syndetics

  • List Of Figures
  • List Of Tables
  • List Of Contributors
  • Glossary Of Terms
  • Preface
  • Part I The Development, Introduction and Sustaining of Total Quality Management
  • Total Quality Management: An Overview
  • The Role Of Management In Total Quality Management
  • The Received Wisdom On Total Quality Management
  • The Introduction Of Total Quality Management
  • A Framework For The Introduction Of Total Quality Management
  • Levels Of Total Quality Management Adoption
  • Sustaining Total Quality Management
  • Part II The Business Context of Total Quality Management
  • Policy Deployment
  • Royal Air Force
  • Quality Costing
  • Managing Human Resources For Quality Management
  • Managing Service Quality
  • Supplier Development
  • Business To Business, Old Economy Businesses And The Quality Function
  • Part III Quality Management Systems, Tools and Techniques
  • Quality Management Systems
  • Integrated Management Systems
  • Tools And Techniques: An Overview
  • Quality Function Deployment
  • Design Of Experiments
  • Failure Mode And Effects Analysis
  • Statistical Process Control
  • Benchmarking
  • Business Process Re-Engineering
  • Teams And Teamwork
  • Self-Assessment, Models And Quality Awards
  • Part IV Total Quality Management Through Continuous Improvement
  • Epilogue
  • Index

Author notes provided by Syndetics

Barrie G. Dale is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and a academician of the International Academy for Quality. His previous books include Quality Costing (Third Edition, 1999), Quality Improvement Through Standards (Second Edition, 1991) and The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (Second edition 1997), Total Quality Management (Blueprint 1999).