MTU Library Catalogue

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Customer service in the motor trade / Bill Naylor.

By: Naylor, Bill.
Material type: materialTypeLabelBookSeries: Underpinning knowledge series.Publisher: Hertford : Institute of the Motor Industry, 1995Description: 92 p. : ill. ; 25 cm.ISBN: 1871880394.Subject(s): Customer services | Motor vehicle industry -- Great Britain | Consumer satisfactionDDC classification: 658.812
Contents:
Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers.
Holdings
Item type Current library Call number Copy number Status Barcode
General lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014600
General lending MTU Bishopstown Library Lending 658.812 (Browse shelf(Opens below)) 1 Available 00014601
Total holds: 0

Includes index.

Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers.