Management of event operations / Julia Tum, Philippa Norton and J. Nevan Wright.
By: Tum, Julia
.
Contributor(s): Norton, Philippa | Wright, J. Nevan.
Material type: 
BookSeries: Events management series.Publisher: Oxford ; Burlington, MA : Elsevier/Butterworth-Heinemann, 2006Description: xxiii, 279 p. : ill. ; 25 cm.ISBN: 0750663626 ; 9780750663625.Subject(s): Special events -- ManagementDDC classification: 394.2068 | Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 394.2068 (Browse shelf(Opens below)) | 1 | Available | 00183911 | |
| General lending | MTU Bishopstown Library Lending | 394.2068 (Browse shelf(Opens below)) | 1 | Available | 00183910 |
Enhanced descriptions from Syndetics:
The Management of Event Operations: project management, planning and customer satisfactionprovides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
Includes bibliographical references (pages 272-274) and index.
Section one: Analysis -- Development of the proposed event operations management model -- Event management: characteristics and definitions -- Analysis of the external environment -- Defining service provision -- Customers, stakeholders and gap analysis -- Analysis of the internal environment -- Section two: Detailed planning -- Planning, product portfolios and product and service development -- Supply chain management -- Location management and choice -- Risk management for event managers -- Section three: Implementation and delivery -- People power - the most valuable resource? -- Forecasting and capacity management -- Scheduling and time management -- Section four: Performance evaluation -- Performance evaluation -- Awareness of quality.
CIT Module HOSP 7010- Supplementary reading
Table of contents provided by Syndetics
- List of figures (p. ix)
- List of tables (p. xi)
- List of case studies (p. xiii)
- Series editors (p. xv)
- The authors (p. xvii)
- Series preface (p. xix)
- Preface (p. xxi)
- Section 1 Analysis (p. 1)
- 1 Development of the proposed event operations management model (p. 3)
- 2 Event management: characteristics and definitions (p. 9)
- 3 Analysis of the external environment (p. 29)
- 4 Defining service provision (p. 47)
- 5 Customers, stakeholders and gap analysis (p. 53)
- 6 Analysis of the internal environment (p. 72)
- Section 2 Detailed planning (p. 91)
- 7 Planning, product portfolios, and product and service development (p. 93)
- 8 Product development (p. 105)
- 9 Supply chain management (p. 116)
- 10 Location management and choice (p. 130)
- 11 Risk management for event managers (p. 149)
- Section 3 Implementation and delivery (p. 163)
- 12 People power - the most valuable resource? (p. 165)
- 13 Forecasting and capacity management (p. 187)
- 14 Scheduling and time management (p. 213)
- Section 4 Performance evaluation (p. 239)
- 15 Performance evaluation (p. 241)
- 16 Awareness of quality (p. 259)
- References (p. 272)
- Index (p. 275)