ITIL service operation.
By: Steinberg, Randy A
.
Contributor(s): Rudd, Colin | Lacy, Shirley | Hanna, Ashley | Rudd, Colin. Service operation.
Material type: 
BookPublisher: London : TSO, 2011Edition: 2nd ed. / [Randy Steinberg, author ; Colin Rudd, mentor; Shirley Lacy, project mentor; Ashley Hanna, technical continuity editor.Description: xi, 370 p. : ill. ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780113313075.Other title: Service operation.Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- Management | Library, archive & information management | Network management | Maintenance & repairs | Computer networking & communicationsDDC classification: 004.0688 STE
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| General lending | MTU Kerry North Campus Library Ground Floor Main | 004.0688 STE (Browse shelf(Opens below)) | Available | 38888000852057 |
Enhanced descriptions from Syndetics:
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
"Best Management Practice."
"2011 ed."
New ed. of: Service operation / Colin Rudd, 2007.
Includes bibliographical references and index.
ITT Module MGMT81015