MTU Library Catalogue

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People skills / Neil Thompson.

By: Thompson, Neil, 1955- [author.].
Material type: materialTypeLabelBookPublisher: Basingstoke : Palgrave Macmillan, 2015Edition: Fourth edition.Description: xix, 303 pages : illustrations ; 24 cm.Content type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781137467553.Subject(s): Social interaction | Interpersonal communication | Communication in human services | Society | Communication studies | Social & ethical issues | Personnel & human resources management | Social work | Sociology & anthropologyAdditional physical formats: Electronic version:: People skillsDDC classification: 302 THO Also available in electronic form.
Contents:
Personal Effectiveness -- Self-Awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating The Bully -- Using Supervision -- Being Creative -- Continuous Professional Development -- Being Realistic And Resilient -- Interaction Skills -- Valuing Diversity -- Verbal Communication -- Nonverbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Leadership -- Handling Feelings -- Managing Conflict -- Multidisciplinary Working -- Intervention Skills -- Anti-Discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision Making -- Managing Risk -- Review And Evaluation -- Ending -- Responding To Trauma : Promoting Healing And Recovery -- Reflective Practice.
Summary: From the author of 'Anti-Discriminatory Practice' comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.
Holdings
Item type Current library Call number Status Date due Barcode
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000797955
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000797963
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000797971
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Checked out 18/10/2021 38888000797989
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000797997
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000798011
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Checked out 20/12/2022 38888000798029
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000798037
General lending MTU Kerry North Campus Library Ground Floor Main 302 THO (Browse shelf(Opens below)) Available 38888000798045
Total holds: 0

Enhanced descriptions from Syndetics:

Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.

Previous edition: 2009.

Formerly CIP. Uk

Includes bibliographical references and index.

Personal Effectiveness -- Self-Awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating The Bully -- Using Supervision -- Being Creative -- Continuous Professional Development -- Being Realistic And Resilient -- Interaction Skills -- Valuing Diversity -- Verbal Communication -- Nonverbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Leadership -- Handling Feelings -- Managing Conflict -- Multidisciplinary Working -- Intervention Skills -- Anti-Discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision Making -- Managing Risk -- Review And Evaluation -- Ending -- Responding To Trauma : Promoting Healing And Recovery -- Reflective Practice.

From the author of 'Anti-Discriminatory Practice' comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.

Also available in electronic form.

Table of contents provided by Syndetics

  • List of figures (p. ix)
  • Preface to the fourth edition (p. xi)
  • Acknowledgements (p. xiii)
  • About the author (p. xiv)
  • Introduction (p. xv)
  • Part I Personal effectiveness (p. 1)
  • Chapter 1 Self-awareness (p. 3)
  • Chapter 2 Time management (p. 11)
  • Chapter 3 Strees management (p. 20)
  • Chapter 4 Information management (p. 27)
  • Chapter 5 Assertiveness (p. 35)
  • Chapter 6 Beating the bully (p. 43)
  • Chapter 7 Using supervision (p. 51)
  • Chapter 8 Being crative (p. 59)
  • Chapter 9 Continuous professional development (p. 66)
  • Chapter 10 Being realistic and resilient (p. 74)
  • Part II Interaction skills (p. 83)
  • Chapter 11 Valuing diversity (p. 85)
  • Chapter 12 Verbal communication (p. 96)
  • Chapter 13 Nonverbal communication (p. 106)
  • Chapter 14 Written communication (p. 116)
  • Chapter 15 Interviewing (p. 127)
  • Chapter 16 Influencing skills (p. 137)
  • Chapter 17 Leadership (p. 144)
  • Chapter 18 Handling feelings (p. 152)
  • Chapter 19 Managing conflict (p. 162)
  • Chapter 20 Multidisciplinary working (p. 172)
  • Part III Intervention skills (p. 181)
  • Chapter 21 Anti-discriminatory practice (p. 184)
  • Chapter 22 Being systematic (p. 194)
  • Chapter 23 Assessment (p. 203)
  • Chapter 24 Planning (p. 213)
  • Chapter 25 Decision making (p. 222)
  • Chapter 26 Managing risk (p. 230)
  • Chapter 27 Review and evaluation (p. 237)
  • Chapter 28 Ending (p. 247)
  • Chapter 29 Responding to trauma: promoting healing and recovery (p. 256)
  • Chapter 30 Reflective practice (p. 263)
  • Conclusion (p. 271)
  • Guide to further learning (p. 277)
  • References (p. 295)
  • Index (p. 300)

Author notes provided by Syndetics

Neil Thompson received his B.A. in natural sciences and MA from Cambridge University.

He is director of Thompson Information Systems Consulting Limited, Surrey, England.

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