Service management made simple : increasing profits, productivity, and customer retention / Gregory J. Marchand.
By: Marchand, Gregory J [author]
.
Material type: 
BookPublisher: [North Charleston, SC] : [CreateSpace], [2023]Edition: Third edition.Description: 314 pages : 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9798871560860 (paperback).Subject(s): Automobile repair shops -- Management | Service stations -- Management | Customer servicesDDC classification: 629.286 | Item type | Current library | Call number | Status | Notes | Barcode | |
|---|---|---|---|---|---|---|
| General lending | MTU Bishopstown Library Lending | 629.286 (Browse shelf(Opens below)) | Available | MTU Cork Module AUTO6016-Core reading.MTU Cork Module AUTO7001-Core reading. MTU Cork Module 6007-Core reading. | 00219609 | |
| General lending | MTU Bishopstown Library Lending | 629.286 (Browse shelf(Opens below)) | Available | MTU Cork Module AUTO6016-Core reading.MTU Cork Module AUTO7001-Core reading. MTU Cork Module 6007-Core reading. | 00219610 |
Browsing MTU Bishopstown Library shelves, Shelving location: Lending Close shelf browser (Hides shelf browser)
Includes index.
Introduction -- Customers -- The service experience -- Communication -- Service writers -- Technicians -- Tools for technicians -- Managing the shop -- Financial management -- Performance indicators -- The best marketing.
MTU Cork Module AUTO6016 - Core reading.
MTU Cork Module AUTO7001- Core reading.
MTU Cork Module 6007 - Core reading.