Your search returned 7 results.

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The service/quality solution : using service management to gain competitive advantage / David A. Collier.

by Collier, David A, 1947-.

Material type: book

Book; Format: print Publisher: New York : Irwin, 1994Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Store 658.812.

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Lean Six Sigma for service [electronic book] : how to use lean speed and six sigma quality to improve services and transactions / Michael L. George.

by George, Michael L [author].

Material type: book

Book; Format: available online remote

; Literary form: Not fiction Publisher: London ; New York : McGraw-Hill, [2003]Copyright date: ©2003Online access: Access eBook Availability: Items available for loan: MTU Online (2). Location(s): eBook 658.562.

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Deming's 14 points applied to services / A.C. Rosander.

by Rosander, A. C. (Arlyn Custer), 1903-.

Material type: book

Book Publisher: New York : Milwaukee, Wis. : Marcel Dekker, Inc. ASQC Quality Press, 1991Other title: Deming's fourteen points applied to services.Availability: Items available for loan: MTU Kerry North Campus Library (1). Location(s): First Floor Main 658.562 ROS.

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Building quality service with competency-based human resource management : with competency-based human resource management / Lynn van der Wagen.

by Van der Wagen, Lynn.

Material type: book

Book; Format: print Publisher: Oxford : Butterworth-Heinemann, 1994Availability: Items available for loan: MTU Kerry North Campus Library (1). Location(s): First Floor Main 658.300994 VAN.

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Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon

by Fitzgerald, Lin | Moon, Philip | Chartered Institute of Management Accountants.

Material type: book

Book; Format: print Publisher: London : CIMA, 1996Availability: Items available for loan: MTU Kerry North Campus Library (1). Location(s): First Floor Main 658.314 FIT.

An evaluation of the continued efficacy of the SERVQUAL model in an Irish service context with particular reference to the third-level education sector / by Martha Farrell -- a thesis submitted to the Higher Education and Training Awards Council in fulfilment of the requirements for the award of the degree of Masters in Business Studies, June 2005.

by Farrell, Martha [dis].

Material type: book

Book; Format: print ; Literary form: Not fiction Publisher: 2005Dissertation note: MBS -- HETAC, 2005 at Department of Business and Social Studies, Institute of Technology Tralee. Availability: Items available for loan: MTU Kerry North Campus Library (1). Location(s): Theses MBS 7.

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Service level agreements [electronic book] : a Rothstein publishing collection / Andrew Hiles.

by Hiles, Andrew [author].

Material type: book

Book; Format: available online remote

Publisher: Brookfield, Connecticut : Rothstein Publishing, [2016]Copyright date: ©2016Online access: Access eBook Availability: Items available for loan: MTU Online (1). Location(s): Lending 658.562.

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